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FAQ

Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collections, select your preferred size and color, then click Add to Cart. Proceed to checkout and follow the payment instructions to complete your purchase.


Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible at payment@cazacuaccessories.net.

Once an order has been shipped, it cannot be canceled.


How can I check my order status?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

If you have not received your tracking details within the estimated processing time, please contact our support team.


Shipping

Where do you ship?

We currently ship to most countries and regions worldwide.

Shipping availability will be confirmed during checkout.


How long does shipping take?

  • Order Processing: 1–3 Business Days
  • Standard Shipping: 7–15 Business Days
  • Delivery times may vary depending on your destination.

Do you provide tracking?

Yes.

Once your order has been dispatched, you will receive an email with your tracking number.


Why hasn’t my tracking updated?

Tracking information may take 24–72 hours to appear after shipment.

If there is no update after several days, please contact us.


Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery.

Items must be unused, unwashed, with original tags attached, and in their original condition.


How do I request a return?

Please email payment@cazacuaccessories.net with:

  • Your Order Number
  • Your Name
  • Reason for Return
  • Photos (if the item is damaged or incorrect)

Our customer service team will provide return instructions.


When will I receive my refund?

Once we receive and inspect your returned item, refunds will be processed within 5–10 business days to your original payment method.


Products

How do I choose the correct size?

Each product page includes a detailed Size Guide.

If you’re unsure which size to order, please contact us before purchasing.


Will the color look exactly like the photos?

We strive to display product colors as accurately as possible.

However, colors may vary slightly depending on your monitor or mobile device settings.


Payments

What payment methods do you accept?

We accept secure payments through:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Other payment methods available at checkout

Is my payment secure?

Yes.

All transactions are processed through secure encrypted payment gateways.

Your payment information is never stored on our servers.


Contact

How can I contact customer support?

Email

payment@cazacuaccessories.net

Phone

+44 7308473956

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT)

We aim to respond within 24–48 business hours.


Company Information

CAZACU ACCESSORIES LTD

Company Number: 17330977

Registered Address:

5 Aragon Close

Romford

England

RM5 2EW

United Kingdom

5 ARAGON CLOSE ROMFORD ENGLAND RM5 2EW

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Need Help?

+44 7308473956

Monday – Friday: 9:00-20:00

Saturday: 11:00 – 15:00

payment@cazacuaccessories.net

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